Privacy Policy

While you use our services, we may collect certain information about you. Here are the types of data we store, use, and collect:

• Personal data. When you use our website and provide your full name, address, telephone number, payment system details, and any other contact details, we collect this information;
• Location data. While you are using the Crickex website, we may also collect data about your IP address, location, connection type, and internet provider for our own research purposes;
• Crickex Transactions. All payments, bets, and games you have played will be recorded separately. This will allow us to deal with any problematic cases.
• Support Service Chats. All messages during communication with technical support are recorded in order to improve the Crickex service;
• Marketing Data. We may collect information about your clicks on the website, links you follow, and time spent on certain pages in order to offer you personalised promotions;
• Publicly Available Data. If necessary, we may collect information about you that is publicly available (e.g., on social media).

When a player visits the Crickex website, we immediately collect data about their browser. After that, small cookie files are stored on the customer’s device. They help us improve the browser’s performance and allow us to use additional features.

Cookie files remember customer preferences and make it easier to use the site. Without them, you would have to log in to your Crickex account for each session. Thanks to cookies, we can offer users personalised advertising and bonuses.

Each customer can disable cookies on their device if they wish, but in this case, some additional features will no longer work.

Personal data such as your name, email address, telephone number and device information may be used by us to administer your personal player account, identify you as a user and improve Crickex’s services.

We study how you spend your time on our website and will use the information we gather to improve your experience on Crickex. We will also study your preferences and offer you personalised offers and promotions.

Players’ personal data is collected, processed and used so that we can manage risks within our business. You can find out more about your and our risks below.

You can clarify any information regarding the protection of your personal data by contacting Crickex technical support. To do so, simply contact us via email at [email protected]. We value our customers and strive to provide the highest level of customer data protection.