Terms and Conditions

Please note that in the event of any disputes arising on the Crickex platform, all such disputes will be resolved in accordance with the rules set out on this page. This is why it is so important to familiarise yourself with the Privacy Policy, Terms and Conditions, and Responsible Gaming. The player’s agreement to the rules becomes effective after clicking on the ‘Submit’ button during registration.

The Crickex website and all its platforms are operated by VB Digital N.V., which is registered at 9 Abraham de Veerstraat, Curacao. VB Digital N.V. is licensed by the Curacao Gaming Commission (licence number GLH-OCCHKTW0712302019).

Every player who registers on any of the Crickex platforms confirms the following:

• You are an adult who is legally responsible for yourself;
• If necessary, you agree to provide us with your personal information and country of residence;
• All information provided during registration and thereafter is accurate at the time of entry and does not belong to third parties;
• You are not bankrupt;
• You use Crickex services from a country where gambling and betting are not prohibited. The player is responsible for complying with current legislation;
• You agree to provide us with information about your username, date of birth, place of residence, telephone number or any other information that we need in order to open and administer your player account. If necessary, you agree to the verification of the accuracy of the data provided.

Each player is responsible for updating outdated personal data. Customers should also understand that they are responsible for the security of their accounts. You should change your account password periodically. Never disclose it to third parties.

If third parties perform any actions on a player’s account, the player is responsible for all losses and must understand that we are not obliged to compensate for damage in such situations.

Players are prohibited from attempting to sell their accounts or purchase a new one from third parties. Each customer may only have one account, and sharing accounts is strictly prohibited. Please gamble responsibly and do not violate the rules.

In order to place bets or play at the casino on our website, players must make a deposit. By making payments on our website, you agree to the following:

• The money in the player’s account balance was obtained legally;
• You will not take any action to cancel payments in order to defraud the Crickex website;
• If we find suspicious transactions that may be related to money laundering or other illegal activities, we will be forced to report this information to the appropriate authorities;
• Crickex is not a financial institution, so you cannot use your account balance as a deposit account;
• Deposit options become available only after logging into your account and clicking on the ‘Deposit’ button;
• Methods for withdrawing money from your balance appear only after clicking on the ‘My Account’ icon and selecting ‘Withdraw’.

All information that a player provides to our website is processed, stored and used in accordance with the current Privacy Policy. You also give your consent for us to request verification of all data that you have provided on Crickex platforms at any time.

From time to time, Crickex administration may contact you to notify you of important news and promotions. In the event of a large win, with the player’s consent, we may use their name and/or image if necessary for our marketing purposes.

You agree that any amounts of money that appear in your account as a result of technical or human error will be retained.

Crickex has the full right to suspend or close a player’s current account after giving them prior notice. Any player can also close their account themselves by contacting technical support. In addition, if it is determined that a player is outside the jurisdiction of Crickex, the player’s account may be blocked.

If necessary, Crickex may conduct investigations to verify the actions on your account. If it is found that a player has violated the current Crickex rules, the customer’s account may be completely blocked with partial or complete confiscation of funds in the account balance. In the event of requests from law enforcement agencies to block a player’s account, we will be obliged to comply.

In the event of the purchase, transfer, merger or acquisition of Crickex by another company, players will be given time to familiarise themselves with the new platform rules. Anyone who does not agree with the new rules will be able to withdraw funds from their account balances. If necessary, we reserve the right to change the terms and conditions of use of Crickex services at any time.

In the event that any provision of these Crickex rules is found to be invalid, we will modify it to comply with current legislation or standards. The remaining provisions may not be changed by us.

By using Crickex services, the player agrees to comply with the current terms and conditions on this page. If you do not agree with any of the rules, you cannot be our customer and must stop using Crickex services. You can still withdraw money from your account balance in accordance with the current rules.

Crickex offers betting on its platforms, as well as casino games. To do this, players need to have money in their account balance. You can make betting transactions via:

• The Crickex website or our mobile app;
• Other programmes from official payment operators.

Below are the rules that apply to all of our exchange and bookmaker products. Be sure to read them before using the Crickex sportsbook or betting exchange.

Before using Crickex’s betting services, please ensure that you are permitted to do so under current regulations. You should also understand that you are solely responsible for placing bets and any losses incurred as a result.

When using Crickex’s services, players are prohibited from:

• Take any action that may harm Crickex or its commercial activities;
• Manipulate outcomes in a way that affects the integrity of the Exchange or any Market;
• Place bets from territories where they are prohibited;
• Organise illegal betting by transmitting information in territories where betting is prohibited.

• Players are prohibited from transferring money from one account to another through collusion.
• If a player notices errors in the calculation of a bet, please inform us, as we reserve the right to declare such bets invalid.
• Players must not use third-party programmes or take actions that may affect the IP address of their device.
• Players are responsible for paying taxes and fees incurred as a result of their activities on Crickex platforms.
• Players are prohibited from engaging in offensive behaviour or using offensive materials on the Crickex website or other company platforms.

Minors are not permitted to use Crickex services. The following actions will be taken if it is discovered that an account is owned by a player under the age of 18:

• The customer’s account will be immediately blocked;
• An investigation will be conducted to determine on whose behalf the bets were placed.

A bet is considered cancelled only after we have given our consent. If we do not have time to give our consent to cancel the bet, it may be accepted and paid out in accordance with the odds.

The minimum and maximum bet sizes are set individually for each match and outcome. Do not attempt to place a bet below the set limit, as this may result in your account being blocked. The betting limit is determined by the ‘available for betting’ balance or the ‘impact limit,’ whichever is lower.

All bets on Crickex platforms are calculated in accordance with the bookmaker’s rules. We reserve the right to cancel or change the payout on a bet if it was previously calculated incorrectly.

The commission is charged and depends entirely on the player’s net winnings. Bets placed on the betting exchange do not affect its size. Please note that Crickex is not responsible for losses incurred for reasons beyond our control. Such failures include technical failures or power outages.

By using the services on the Crickex website, you agree that we are not liable for any losses incurred as a result of violating the Crickex rules and conditions on this page.

We do not guarantee the quality, accuracy or completeness of the services. We are also not responsible for any losses incurred as a result of your account password being leaked or unauthorised access to your account.

Everything on the Crickex website and other company platforms is intellectual property. This data cannot be used without the company’s consent. In the event of a violation of this clause of Crickex’s terms and conditions, we reserve the right to initiate legal proceedings.

Crickex shall not be liable for any losses incurred by the player as a result of using the information from our platforms. All data is for informational purposes only.

If any of our rights under the Crickex terms and conditions are not exercised, this does not mean that we cannot exercise them in the future.

This agreement is governed by the country specified in the current Special Terms and Conditions.